Privacy Policy
Platform Role and Scope
Massage is a platform that facilitates user matching, meeting coordination, booking workflow, and payment flow support between clients and coaches. Massage does not assume responsibility for service performance quality, off-platform behavior, or independent legal obligations of clients or coaches except as explicitly required by applicable law.
Information Collected
We may collect information including:
- Account and profile details submitted by clients and coaches.
- Booking details, session timing, and location-related service data.
- Payment and transaction metadata provided through payment workflows.
- Support, communication, and technical usage records.
How Information Is Used
We use collected information to operate the platform, process bookings and payments, authenticate users, reduce misuse, deliver support, improve product features, and comply with applicable legal obligations.
Payment and Booking Data Processing
Payment and booking data are processed to enable transaction execution, settlement tracking, fraud prevention, and dispute handling. Massage provides payment flow support and booking infrastructure only. Responsibility for the underlying session conduct and local legal compliance remains with the participating client and coach.
Data Sharing and Third-Party Processors
Information may be shared with processors and service providers strictly for platform operations, payment processing, hosting, analytics, support tooling, legal compliance, and risk controls. Third-party providers process data under their own terms and legal frameworks.
International Data Handling and Legal Compliance
Data may be processed in multiple jurisdictions. Clients and coaches are solely responsible for ensuring their own conduct, submissions, and service activity comply with all applicable local, national, and international laws, regulations, and licensing requirements.
To the maximum extent permitted by applicable law, Massage disclaims liability arising from a user's failure to comply with legal requirements in any jurisdiction.
Data Retention
We retain information only for as long as needed for service delivery, recordkeeping, compliance, fraud prevention, and dispute management, then delete or de-identify data as reasonably practical subject to legal retention requirements.
Security Disclaimer
Massage applies reasonable administrative, technical, and organizational safeguards. No storage or transmission method is fully secure, and users accept this residual risk when using the platform.
User Rights and Requests
Depending on jurisdiction, users may request access, correction, deletion, or portability of personal data, and may object to certain processing. We may request identity verification before processing legal requests.
Client and Coach Responsibility for Submitted Data
Clients and coaches are solely responsible for the accuracy, legality, and permissions of all data, documents, media, and representations submitted through the platform. They are also solely responsible for off-platform conduct, direct interactions, and consequences arising from their communications or service activity.
Children/Minors Restriction
The platform is not intended for children and may not be used by anyone who lacks legal capacity under applicable law. Users must meet the minimum legal age and all local legal requirements to use the service.
Changes to This Policy
We may update this Privacy Policy at any time. Updates become effective when published on this page unless a different date is stated.
Contact
For privacy requests or questions about this Privacy Policy, contact support@massage.app.